My Arkevia is a digital vault published by Cegedim, used by French companies to store the electronic payslips of their employees. Access is via the portal myarkevia.com, with credentials provided by the HR department. Connection issues rarely stem from a service outage: most of the time, the problem lies between the choice of portal, the type of email used as an identifier, and the browser settings.
Personal email or professional email: the Arkevia identifier varies by company
The majority of connection failures on My Arkevia arise from confusion over the email address linked to the account. Depending on the companies, the identifier can be the employee’s personal email or professional email, and nothing in the interface clearly indicates this.
Some companies set up the activation of the vault with the employee’s personal address from the start. Others use the professional address as the initial identifier, which creates a real problem in the event of leaving the company or changing internal email accounts.
If the connection attempt with one address fails, the other should be tested. When neither works, the employer’s HR service remains the only contact able to confirm which address was declared during the account activation. To access My Arkevia payslips after a job change, this verification is the first step before any password reset.
Portal myarkevia.com or moncompte.arkevia.fr: two addresses, two distinct spaces
Arkevia operates several portals with similar names, which creates an underestimated source of error. The portal myarkevia.com is reserved for the employee space: payslips, employer certificates, archived HR documents. A second portal, moncompte.arkevia.fr, corresponds to vaults oriented towards individual accounts or partner offers.
Choosing the wrong portal produces misleading symptoms. The page displays normally, the login form appears, but the credentials are consistently rejected. The user then thinks there is a password issue when the account simply does not exist on that portal.
Before initiating a reset, check the URL in the address bar. The correct reflex:
- Employee consulting their payslips: use exclusively myarkevia.com
- Employer or HR manager: go through arkevia.com (without the “my”)
- Individual vault outside the company framework: moncompte.arkevia.fr according to the subscribed offer
Activation of My Arkevia account: employee number, secret code, and time-limited link
The first connection does not work like the subsequent ones. The employer provides the employee with a registration number and a secret code, usually by internal mail or email. These credentials are only for the initial activation of the vault, not for subsequent logins.
Activation is done through a link sent to the declared email address. This link has a limited validity period. Once expired, it cannot be regenerated by the employee themselves.
Expired activation link on Arkevia
If the link has not been used within the allotted time, the only option is to contact the HR service to request a resend. The employee cannot restart the activation from the portal. This constraint is surprising, but it stems from the fact that the employer remains the administrator of the account during the provisioning phase.
During activation, the system requires acceptance of the provision agreement and the general terms and conditions. These steps are not optional: ignoring or interrupting them blocks the finalization of the account without an explicit error message.
Browser settings and cache: technical blocks on My Arkevia
When the identifier and portal are correct but the page remains blank or the connection loops, the problem is almost always on the browser side.
- A saturated cache prevents the correct loading of the login page. Clearing the cache and cookies of the browser resolves the majority of these cases
- Ad-blocking or enhanced security extensions (like uBlock, NoScript) interfere with Arkevia’s authentication scripts
- An outdated browser may reject the portal’s SSL certificate, causing a security warning or a blank screen
- Private browsing allows for a quick test to see if the problem comes from the cache or an extension, without changing the usual settings
Chrome, Firefox, and Edge in their recent versions work without difficulty with My Arkevia. Safari on Mac can sometimes cause issues with authentication pop-ups if pop-up blocking is enabled.
Lost My Arkevia password: reset and common pitfalls
The reset procedure goes through the “Forgot Password” link on the myarkevia.com login page. An email containing a reset link is sent to the address associated with the account.
The most common pitfall: the email lands in the spam or junk folder, especially on professional mail services that aggressively filter automated messages. Checking these folders before restarting the procedure avoids multiplying requests and temporarily blocking the account.
When the reset does not work
The absence of a reset email often means that the entered address does not match the one recorded. The portal does not display an explicit message for security reasons: whether an account exists or not at that address, the displayed message remains the same.
If no attempt succeeds, contacting Arkevia support via [email protected] is still possible, but response times can extend over several weeks depending on user feedback. Directly involving the employer’s HR service usually speeds up the unlocking process, as the account administrator on the company side has management rights over employee access.
The documents stored in the vault remain accessible even after leaving the company, provided the account has been activated. The vault belongs to the employee, not the employer. Regularly downloading payslips in PDF format to personal storage remains the best precaution against future connection issues.